Terms & Conditions

Last Updated: 2026

Welcome to 5TV.ca. By using our website, purchasing a subscription, or accessing our IPTV service, you agree to these Terms & Conditions. Please read this page carefully before placing an order.

1. Service Overview

5TV.ca provides IPTV subscription access for live TV channels, movies, series, sports, and entertainment content. Our service is designed to work with compatible IPTV player applications and supported devices.

2. Account Activation

After successful payment, your subscription details will be sent by email or provided by our support team. Activation is usually completed quickly, but delivery time may vary depending on payment verification, server availability, or technical checks.

3. Device Connection Limits

Each subscription plan includes a specific number of allowed device connections:

• Standard Plan: 1 device connection.
• Pro Plan: Up to 2 device connections.
• VIP Plan: Up to 5 device connections.

Using more devices than your plan allows may cause your subscription to stop working or may result in account suspension without refund.

4. Supported Devices

Our service can work on Smart TVs, Firestick, Android TV, Android boxes, iPhone, iPad, Windows PC, Mac, and other compatible devices. Customers are responsible for installing the correct IPTV app and entering the login details correctly.

5. Internet Requirements

Streaming quality depends on your internet speed, Wi-Fi strength, device performance, IPTV app performance, and internet provider. For the best experience, we recommend a stable high-speed internet connection.

6. Content Availability

Channel lists, movies, series, sports events, and VOD content may change, update, or be removed at any time without prior notice. Some channels may be temporarily unavailable due to maintenance, source updates, or server improvements.

7. No Guarantee of Specific Channels

While we aim to provide a large and stable entertainment library, we do not guarantee that any specific channel, movie, series, event, or content category will always be available.

8. Customer Responsibility

Customers are responsible for keeping their login details private, using the service correctly, choosing the right plan, and making sure their device and internet connection are suitable for IPTV streaming.

9. Account Sharing

Account sharing outside the allowed device limit is not permitted. Suspicious usage, excessive connections, or unauthorized sharing may result in temporary or permanent account suspension.

10. Payments

All prices are shown on our website and may change at any time. By purchasing a subscription, you agree to pay the listed price for the selected plan. Your subscription starts once the account is activated.

11. Refund Policy

We offer a 7-day money-back guarantee for eligible customers. Before a refund is approved, our support team may ask you to test another app, check your internet connection, restart your device, or follow troubleshooting steps.

Refunds may not be approved if the service is working correctly, if the issue is caused by the customer’s internet/device/app, if incorrect details were entered, or if the customer refuses troubleshooting assistance.

12. Renewals

Customers can renew their subscription at any time. If your account expires, access to channels, movies, series, and live events may stop until renewal is completed.

13. Service Maintenance

We may perform maintenance, updates, or server improvements to keep the service stable. During maintenance, some channels or features may be temporarily interrupted.

14. Prohibited Use

You agree not to resell, redistribute, copy, share, modify, or commercially exploit the service without written permission from 5TV.ca. Any misuse may result in immediate suspension.

15. Support

We provide support to help customers activate their account, install compatible apps, and troubleshoot common streaming issues. Support is available through the contact methods listed on our website.

16. Service Changes

We reserve the right to update plans, prices, features, servers, supported apps, and service details at any time to improve performance, stability, and customer experience.

17. Limitation of Liability

5TV.ca is not responsible for issues caused by customer internet providers, weak Wi-Fi, unsupported devices, third-party apps, VPN conflicts, wrong setup, payment delays, or temporary content interruptions.

18. Privacy

Customer information is used to process orders, activate subscriptions, provide support, and improve our service. We do not sell customer personal information.

19. Updates to These Terms

We may update these Terms & Conditions at any time. Continued use of our website or service after updates means you accept the revised terms.

20. Contact Us

For questions about these Terms & Conditions, please contact our support team through our website:
https://5tv.ca/