Privacy Policy

Last Updated: 2026

Welcome to 5TV.ca. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your information when you visit our website, contact our support team, or purchase an IPTV subscription.

1. Information We Collect

When you visit 5TV.ca, place an order, or contact us, we may collect information needed to provide our service and support.

• Your name, when provided during checkout or support contact.
• Your email address for order delivery and account support.
• Payment confirmation details related to your subscription.
• Selected plan information, such as Standard, Pro, or VIP.
• Device or app information when needed for troubleshooting.
• Messages you send to our support team by email, chat, or contact form.

2. How We Use Your Information

We use collected information to complete your order, activate your IPTV subscription, and provide customer support.

• To process and confirm your subscription order.
• To send your IPTV login details and setup instructions.
• To provide technical support and troubleshooting help.
• To contact you about renewals, expired accounts, or service updates.
• To improve our website, checkout process, and customer experience.
• To prevent fraud, account abuse, and unauthorized sharing.

3. Payment Information

5TV.ca does not store full card numbers or sensitive payment credentials on our website. Payments are processed through secure third-party payment providers. We may receive payment confirmation details such as payment status, order amount, customer email, and transaction reference.

4. Email Communication

By purchasing from 5TV.ca or contacting us, you agree that we may send you service-related emails, including account activation details, setup instructions, support replies, renewal reminders, and important updates about your subscription.

5. Marketing Messages

We may send occasional promotional emails about discounts, renewal offers, or IPTV service updates. You may unsubscribe from marketing emails at any time using the unsubscribe link where available or by contacting our support team.

6. Cookies and Tracking

Our website may use cookies or similar technologies to improve website performance, remember preferences, analyze visitor activity, and improve the shopping experience. You can disable cookies in your browser settings, but some website features may not work correctly.

7. How We Protect Your Information

We use reasonable security measures to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee 100% security, so customers should also protect their own account details and avoid sharing login information.

8. Account Login Details

Customers are responsible for keeping their IPTV login details private. Sharing your account outside your plan’s allowed device limit may result in account interruption, suspension, or service issues.

9. Third-Party Apps and Services

Our IPTV service may require compatible third-party IPTV player apps. These apps are not owned or controlled by 5TV.ca. We are not responsible for the privacy practices, terms, or data handling of third-party apps, payment providers, or external websites.

10. Sharing Your Information

We do not sell customer personal information. We may only share limited information when necessary to process payments, deliver the service, provide customer support, prevent fraud, comply with legal obligations, or work with trusted service providers.

11. Data Retention

We keep customer information only as long as necessary for order records, support history, account management, security, and legal or business requirements. When information is no longer needed, we may delete or anonymize it.

12. Customer Rights

You may contact us to request access, correction, or deletion of your personal information where applicable. Some order or payment records may need to be kept for legal, fraud prevention, or business record purposes.

13. Children’s Privacy

Our service is intended for adults or customers with permission from a parent or guardian. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review it.

14. International Users

5TV.ca may serve customers from different countries. By using our website or purchasing a subscription, you understand that your information may be processed in locations where our website, support systems, payment providers, or service providers operate.

15. Service Updates and Account Notices

We may contact you about important service information, including account activation, renewal reminders, expired subscriptions, technical updates, app recommendations, or support follow-ups.

16. Links to Other Websites

Our website may contain links to external websites, apps, tutorials, or payment pages. We are not responsible for the privacy policies, content, or security practices of external websites.

17. Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our service, website, legal requirements, or business practices. The updated version will be posted on this page with a revised “Last Updated” date.

18. Contact Us

If you have questions about this Privacy Policy or want to contact us about your information, please use our website:
https://5tv.ca/